Explosive Expose Shows How UPS May Be Misappropriating Customer Packages
NEWS RELEASE
FOR IMMEDIATE RELEASE
Contact: Keith Kimmel
Voice/Fax: (206) 666.6133
E-mail: keith@unitedpackagesmashers.com
EXPLOSIVE EXPOSE SHOWS HOW UPS MAY BE MISAPPROPRIATING CUSTOMER PACKAGES
One Customer’s Tale of How Packages Were Never Delivered, Sent to Missouri-based
Recovery Management Corporation for “Controlled Destruction”
United Package Smashers announced today that it has released an explosive expose that tells the tale of how one customer’s package was misappropriated by United Parcel Service (UPS). Instead of being delivered, the parcel was sent to Missouri-based Recovery Management Corporation (RMC) which operates a small chain of “unclaimed freight” stores in the United States which presumably sold it as undeliverable freight.
The expose, entitled “The UPS / Cargo Largo Connection” details how John Campbell at Highland Products in Maitland, Florida was forced to part ways with two windshield frames that he had sent in for galvanizing. The frames - sent UPS Ground Collect from the galvanize - failed to arrive at his business for several days. The package was uninsured, except for the $100 that UPS provides for all Ground shipments. But the bill did make it to Highland Products and when it arrived, John noticed he didn’t have his shipment and started looking.
John eventually found out that UPS sent his shipment to a Richmond, Virgina service center known to UPS staffers as “overgoods” or “the tombs”, which are similar to the so-called “Dead Letter Offices” operated by the United States Postal Service. What’s more, the package was scanned at overgoods so the label was still on the package. From there, his package was sent to “the caves”, also known as Recovery Management Corporation’s Cargo Largo mini-chain of discount bargain stores, where it was presumably, as UPS likes to say, sent in for “controlled destruction”. That’s another way of saying sold at a Cargo Largo store, on eBay or elsewhere.
United Package Smashers website owner Keith Kimmel found the whole tale to be quite shocking. “I have been receiving complaints from UPS customers for years. Its what my website does. John’s case is hands down the most documented complaint I have ever received. Its also the most disturbing. Johns supposedly ‘missing’ windshield frames represents a new low for UPS and a scary precedent for poor customer service. I am aware that UPS has issues, but even I underestimated the the depth to which this whole thing goes.”, said Kimmel.
“The UPS / Cargo Largo Connection” in its entirety, complete with links to the documents and other items of evidence relied upon by the report can be accessed without charge on the United Package Smashers website here: http://www.unitedpackagesmashers.com/index.php/the-ups-cargo-largo-connection/.
Founded in 2002, United Package Smashers is the premier online destination for disgruntled United Parcel Service customers and employees to vent, laugh and joke about the service United Parcel Service gives them. In 2005, United Package Smashers was selected by Forbes Magazine as one of the top 10 corporate hate sites online. United Package Smashers has over 1,500 active website users.
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For more information on this issue or to schedule an interview, please call Keith Kimmel at (206) 666.6133, or e-mail Keith at keith@unitedpackagesmashers.com.