UPS Pays Insurance Claims… Depending on Who You Are!
June 8, 2008 – 1:22 amWe all know what happened to Highland Products in Florida when UPS “lost” one of their packages. But apparently some customers get treated better than others. Take a look at the treatment one customer got when his package turned up missing. Of course, there was no great press to be had for UPS by taking care of the folks at Highland Products. Just a customer to satisfy.
Joe McMahon, the Holbrook man whose package of autographed Rangers jersey numbers was lost by United Parcel Service in April, has received an outpouring from Long Islanders eager to donate to his charity.
…
UPS also said it would donate $2,500 and a photo of jockey Kent Desormeaux and the UPS-sponsored Big Brown, favored to win Belmont Saturday. “Ultimately, we wanted to do whatever it took to make him whole,” UPS spokeswoman Ronna Branch said.
5 Responses to “UPS Pays Insurance Claims… Depending on Who You Are!”
I thought this was a nice gesture, things happen no matter what business we’re in.
So much hate so little substance… I have a small business and I’ve used all three major shippers - DHL was by far the most un-reliable of the three. Fedex and UPS are about equal in my mind, Fedex is a little cheaper, UPS a tad more reliable but overall I use both…
By Mike on Jun 8, 2008
Mike, I’m at over 500 packages since the last ball drop with DHL… and counting…
By Keith on Jun 11, 2008
UPS can make me whole by letting me die of aids
By Robert FOster on Sep 14, 2008
UPS has one simple task to complete in order to make me a satisfied customer: Deliver my packages to the rear balcony of my home. Bonus points for delivering said packages intact and undamaged.
To date, their failure rate in accomplishing this goal is >90%, meaning that more than 9 times out of 10, the package is thrown into the front yard. Of the remaining >10% of the time in which the package is actually “delivered” to the rear balcony, I have personally witnessed the driver stand on the ground level and THROW a package (containing glassware!) onto the second-floor balcony.
This is not, IMO, illustrative of random imperfection to which all human enterprises are subject, but rather of corporate-wide indifference to customer service. The most egregious example was a delivery of expensive jewelry supplies, which was thrown into the front yard and landed beneath a bush, where it split open as was rained upon prior to its being discovered. My anger at being treated this way by a driver whose service I had PURCHASED was rebuffed by a local supervisor, who, rather than assuring me that the driver would be disciplined, instead asked me why I was upset, “since the package was delivered?”
What can Brown do for me? They can start by doing the job they are paid to perform.
By Leland Stone on Oct 23, 2008
UPS has one simple task to complete in order to make me a satisfied customer: Deliver my packages to the rear balcony of my home. Bonus points for delivering said packages intact and undamaged.
To date, their failure rate in accomplishing this goal is >90%, meaning that more than 9 times out of 10, the package is thrown into the front yard. Of the remaining >10% of the time in which the package is actually “delivered” to the rear balcony, I have personally witnessed the driver stand on the ground level and THROW a package (containing glassware!) onto the second-floor balcony.
This is not, IMO, illustrative of random imperfection to which all human enterprises are subject, but rather of corporate-wide indifference to customer service. The most egregious example was a delivery of expensive jewelry supplies, which was thrown into the front yard and landed beneath a bush, where it split open and was rained upon prior to its being discovered. My anger at being treated this way by a driver whose service I had PURCHASED was rebuffed by a local supervisor, who, rather than assuring me that the driver would be disciplined, instead asked me why I was upset, “since the package was delivered?”
What can Brown do for me? They can start by doing the job they are paid to perform.
By Leland Stone on Oct 23, 2008